Contact Us
If you have any questions, please contact our helpful team of experienced professionals. You will find out that they are friendly, courteous, and knowledgeable. They are ready and willing to take care of your needs. Our customer service representatives may be contacted by telephone or by email, whichever is more convenient for you. You may CALL US Toll Free at (866)-335-0000 or email us at support@getvivo.com
Vivo Customer Servies Values
Vivo is pleased to offer to its valued customers an outstanding level of Customer Support. Vivo provides convenient customer service and 24/7 monitoring including weekends and holidays. Our customer support representatives are professional, courteous and patient. Our customers’ problems are our problems and we treat you as the priority because we know you are the one who keeps us in business. Our reputation is everything and keeping our customers happy has got us to where we are today.
We will address all of your questions and concerns in a manner that is satisfactory to you, as you are our valued customer. Your home’s security is important to you and our business is to take care of that concern for you so you have one last thing to worry about.
Vivo Customer Support representatives receive extensive and frequent training on all the latest equipment, troubleshooting, as well as operating procedures so that they can help walk you through your potential emergencies. They are required to have an adequate level of training and experience so that they will be able to serve your needs, and Vivo employees go beyond the minimum required by industry standards.
When you have an emergency, you have an ally.
In the case of a disaster, it’s great to know that an experienced representative is there waiting to help you in your time of need. They can alert the proper authorities, or call them off in cases of false alarm. The point is that you are not alone in your fight to keep your home and your family safe.
For situations that are not emergencies you will find that we are responsive and ready to help you with your questions about billing, contracts, equipment issues, and more. We will take time to answer all of your questions and resolve all your concerns so that you know you have full control over your installation and its operation.